Returns & Exchanges
We want you to love your Envy piece. Returns must be requested within 3 days of receiving your order. We accept returns of unworn, unwashed items in their original condition with all tags attached.
Made-to-order items are not eligible for return. To initiate a return, please contact us via WhatsApp or email with your order number within 3 days of receiving your delivery.
Need a different size or colour? We are happy to help with exchanges, subject to availability. Please contact us via WhatsApp within 3 days of receiving your order to arrange an exchange, and we will guide you through the process.
Arrange an exchangeMade-to-order items are not eligible for return. As Made-to-Order pieces are individually created based on your specifications, they cannot be returned or exchanged. We recommend discussing sizing carefully with our team before placing your order.
If you have any concerns about fit, please visit our Sanur boutique for a private fitting or message us on WhatsApp.
Once we receive and inspect your returned item, we will process your refund to the original payment method. Please allow 5–10 business days for the refund to appear in your account.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Need help with a return or exchange?